We were also able to offer the services of our sister hotel, the brand new Hilton Garden Inn, at no additional charge for any guests who desired to relocate to a property with full power for the remainder of their stay in the area. Thankfully, our emergency lighting system functioned as it is designed and regularly tested to perform, providing several hours of light and allowing all guests the opportunity to safely depart our facility using the staircases which are located at all three corners of our building. I apologize that this extended outage impacted your stay. Any power disturbance is certainly an unfortunate inconvenience to our guests, especially one that lasts several hours. Unfortunately, in this case the power company was unable to identify the cause of the problem and restore power to our stretch of road on the same evening that it went out. Extended power outages in our area are extremely rare outside of a significant weather event (blizzard, hurricane, etc.). I apologize that your experience was disrupted by the power outage that took place.

Valued Guest, Thank you for your recent visit to the Bellissimo Grande.

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